Level II IT Support Technician
Company: Insight Global
Location: San Francisco
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Job Title: Desktop Support
Technician - Level 2 Employment Type: Full-time, 12-month contract
Location: San Francisco, CA 94128 Compensation: $62K/yr - $72K/yr
Benefits: Medical, Dental, Vision, 401(k), PTO Insight Global is
seeking an experienced Desktop Support Technician (Level 2) to join
our client’s healthcare IT consulting team in San Francisco. This
role supports end-user technology needs, resolves escalated
technical issues, and works closely with the client and internal
teams to maintain a reliable, secure, and productive computing
environment. This is an onsite support opportunity for an
independent, proactive technician who excels in troubleshooting,
communication, and customer support. What You’ll Do: Advanced
Incident Diagnosis & Resolution Troubleshoot escalated issues by
reviewing logs, dumps, and event viewer data Resolve complex
problems, including OS corruption, driver conflicts, and service
failures Use diagnostic tools (ping, traceroute, etc.) for
network/system analysis Application & Middleware Support
Troubleshoot business applications based on SOPs Apply patches,
updates, and rollbacks; tune application configurations Operating
Systems Support Perform Level 2 support for Windows and macOS
Create and troubleshoot virtual machines Handle OS patching,
updates, and emergency hotfixes Network & Security Support VPN and
remote access issues Respond to security alerts as outlined in SOPs
Assist in vulnerability scans, remediation, and escalation Backup,
Restore & Storage Verify and troubleshoot backup jobs Restore
end-user data and support Bay State IT–managed storage environments
Change Management & Deployments Prepare detailed change requests
with impact and rollback plans Coordinate maintenance windows
Execute scripted and automated deployments (PowerShell, RMM,
Intune) Validate changes and document updates Vendor & Level 3
Coordination Open and manage vendor support cases Provide logs and
system data to expedite issue resolution Track patches, firmware
releases, and manage updates through change control Performance &
Capacity Optimization Tune systems based on CPU, memory, and I/O
metrics Recommend hardware upgrades to prevent bottlenecks
Knowledge Base & Process Improvement Document advanced
troubleshooting procedures Update runbooks and internal knowledge
articles Suggest improvements such as automation or monitoring
enhancements Mentorship & Communication Support and mentor Level 1
technicians Act as an escalation point, ensuring SLA adherence
Provide updates to IT leadership, project teams, and business units
Must-Haves 3–5 years of desktop or Level 2 IT support experience
Hands-on experience with an ITSM system (Freshdesk, ServiceNow
etc.) Okta, Microsoft 365, and Qualys preferred Ability to work
independently and handle escalations confidently Nice-to-Haves
Associate or Bachelor's Degree in an IT related field IT
Certifications Apply today!
Keywords: Insight Global, Rohnert Park , Level II IT Support Technician, IT / Software / Systems , San Francisco, California
