Director of Product Operations, ACO - Remote

Company: Sound Physicians
Location: Campbell
Posted on: February 6, 2026

Job Description:

Pay or shift range: $115,000 USD to $155,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Job Details Description About Sound Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400 hospitals across 45 states. Our team of 4,000 clinicians and 1,000 business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine. Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Self-managed PTO Plan Ten company-paid holidays per year About the Role Director of Product, Sound Long Term Care Management Accountable Care Organization (ACO), will lead the strategic vision, development, and lifecycle management of digital products designed to improve population health outcomes, enhance care coordination, and support data-driven decision-making for healthcare organizations. This role bridges clinical, technical, and business domains to ensure the products effectively support long term care providers and facilities, payers, and our ACO in identifying care gaps, managing risk, and optimizing patient outcomes across populations. This role will work closely with Product and Clinical Leadership, Information Technology, Client Services, and external partners to drive the operational aspects of product development process with an end goal of helping the ACO Team achieve better outcomes. Essential Duties and Responsibilities Product Strategy & Roadmap Define and own the product vision, strategy, and success metrics for the Population Health Tools in alignment with organizational goals. Develop and maintain a product roadmap that balances innovation, customer needs, and compliance requirements. Conduct market analysis, competitive benchmarking, and stakeholder interviews to identify trends and opportunities in population health management and value-based care. Stakeholder Collaboration Partner with cross-functional teams including engineering, UX/UI design, information technology, data analytics, and compliance to define and deliver high-impact product features. Work closely with customers (ACO team members, providers, long-term care facilities, payers) to gather feedback and translate needs into actionable product requirements. Serve as the primary liaison between product, clinical, and technical teams to ensure clarity of vision and alignment of priorities. Product Development & Execution Write detailed user stories, acceptance criteria, and product specifications that drive feature development and iterative releases. Prioritize backlog items and manage sprint planning in collaboration with Agile development teams. Oversee product testing, validation, and user acceptance to ensure quality, security, and compliance with HIPAA and other healthcare regulations. Data & Analytics Collaborate with data analytics teams to integrate population-level metrics, risk stratification models, and predictive insights into the platform. Ensure the tools supports interoperability standards (FHIR, HL7, CCD) and integrate effectively with EHRs and third-party health data sources as needed. Evaluate performance through KPIs such as patient engagement, cost reduction, quality outcomes, and user satisfaction. Compliance & Quality Ensure adherence to privacy, data governance, and security standards including HIPAA, HITECH, and applicable CMS quality programs. Stay informed on healthcare policy changes, value-based care models, and regulatory frameworks impacting population health tools. Continuous Improvement Monitor user adoption and feedback to continuously refine the product. Support go-to-market strategy, sales enablement, and customer onboarding. Develop product documentation, training materials, and release notes. Values Analytical mindset: Ability to interpret and communicate complex compensation data effectively. Proactive problem-solving: Demonstrates ownership of work, identifies opportunities for improvement, and drives solutions. Strong collaboration: Works well across Finance, HR, and Clinical Operations to build consensus on compensation strategies. Attention to detail: Ensures accuracy and compliance in all compensation processes and data analysis. Detail-Oriented: Delivers consistent and accurate work, particularly when handling sensitive employee data and documentation. Responsiveness: Prioritizes timely communication and follow-up; understands the urgency behind employee requests. Solution-Seeking: Uses sound judgment to address issues independently when possible, escalating only when necessary. Knowledge, Skills, and Abilities Deep understanding of population health management, care coordination, value-based care, and healthcare interoperability standards. Strong analytical and problem-solving skills; ability to interpret clinical and claims data. Experience in product management working in Agile/Scrum environments. Experience in vendor/partner management Experience in technical application support processes, procedures, and best practices Excellent communication and stakeholder management abilities. Familiarity with data visualization, predictive analytics, and machine learning applications in healthcare a plus. Independent, self-starter Attention to detail and accuracy Ability to multi-task and prioritize workload in a fast-paced environment Excellent verbal and written communication skills Advance knowledge of Microsoft suite, including PowerPoint, Excel and Visio Excellent organizational abilities, ability to work toward a deadline Ability to multi-task and prioritize workload in a fast-paced environment Provide clear and smooth communications for teams supported Education and Experience Bachelor’s degree in Public Health, Healthcare Administration, Business, Computer Science, or related field (Master’s preferred). 3 years of experience in product/vendor management, preferably within healthcare technology, population health, or analytics. The ideal candidate has a clinical background or experience in healthcare. Proven track record of launching and scaling data-driven healthcare products. Salary Range This position offers an annual salary range of $115,000-$155,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Keywords: Sound Physicians, Rohnert Park , Director of Product Operations, ACO - Remote, IT / Software / Systems , Campbell, California