Client Service Representative
Company: VCA Animal Hospitals
Location: Rohnert Park
Posted on: January 9, 2021
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Job Description:
ESSENTIAL FUNCTIONS:* Customer service functions, answering
telephones* Scheduling and confirming appointments* Placing
outbound calls for follow-ups and reaching out to prospective
clients* Presenting and explaining fees, including processing
payments* Recommending, selecting, and obtaining products and
services, including prescriptions* Answering questions regarding
products and services, including educating clients on general
animal husbandry and non-medical pet care (i.e., heartworm
prevention, housebreaking, and flea & tick control)* Managing
medical records, charts, reports and correspondenceQUALIFICATIONS:*
At least one year of proven past experience helping customers* High
School Diploma/GED or equivalent* Excellent listening and
communication skills* Compassion for pets and people-as well as
awareness and understanding of others' reactions* Proven
decision-making skills to choose the most appropriate course of
action* The ability to integrate new information into
problem-solving* Proficiency in Microsoft Office* Willingness to
work non-traditional hours, including nights, weekends and
holidays* The ability to lift up to 40 lbs. and be exposed to
hazards associated with pets such as allergies, contagious
diseases, noises, odors, bites, scratches, and animal
wasteBENEFITS:We offer competitive compensation along with a
comprehensive benefits package, including, medical/dental/vision
and paid vacation (for F/T employees only), 401(k), generous
personal pet care discounts and more!Customer Service, CSR
Keywords: VCA Animal Hospitals, Rohnert Park , Client Service Representative, Sales , Rohnert Park, California
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