Customer Service Representative

Company: Newell Brands
Location: Rohnert Park
Posted on: August 27, 2020

Job Description:

Position Title: Customer Service RepresentativeLocation: Rohnert, CaliforniaReports To: Customer Service SupervisorNewell Brands is a global marketer of consumer and commercial products that touch the lives of people where they live, learn, work and play. We are committed to building consumer and commercial brands that matter while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation.Summary:This is a job summary which includes essential job duties of this position. More specific information regarding duties may be provided upon request.The Customer Service Representative is responsible for effectively administering and processing transactional and/or informative conversations with customers via the telephone and email; order processing, placing and tracking; managing the consumer profiles, assuring accuracy and up-to-date information, and directing communication to/from customers using the telephone and email (MS Outlook).The Customer Service Representative is a member of the Customer Service team at Newell Brands Technical Apparel (NBTA). NBTA is a division of Newell Brands (NYSE: NWL) and a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot-- and ExOfficio--.Responsibilities:* Manages and edits orders received for price and availability, style/color accuracy, and shipping within specific timelines. Accurate order entry and management of existing orders is essential.* Answers direct customer calls and retrieves messages from e-mail for product orders. Answers questions about product technical features, availability and other information. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Recommends purchase of additional merchandise based on knowledge of complete product lines, features, functionality and intended style combinations.* Follows up on orders to ensure delivery by specified dates. Communicates with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.* Resolves customer order problems such as style or color exchange, refused orders and status of customer issues following current policies and procedures. Forwards non-routine complaints to supervisor.* Actively manages professional development.Key Qualifications:* University or four-year college degree in business, marketing, or equivalent combination of education and experience* A minimum of 1-3 years of customer service experience preferably in the Outdoor Industry with responsibility for order tracking, problem resolution and customer interface preferred* Knowledge of the outdoor retail industry and/or retail processes preferred* Experience with active-outdoor/technical apparel and products* Proficiency in all Microsoft programs, particularly MS Excel spreadsheets and Outlook* Strong oral and written communication skills* Self-starter who brings a level of passion, enthusiasm, and focus to their day to day work* Able to manage deadlines, be flexible with change, drive to timely resolution* Able to perform multiple complex assignments concurrently in a fast-paced environment* Practical knowledge of other functions such as sourcing, design, production, sales, marketing and merchandising preferred* Ability to manage and lead change* Fast, efficient, nimble. Experience working in a shifting and collaborative environment with a great deal of constructive feedback and input* Ability to not only lead fearlessly as a contributor, but also take direction and work with a team* Sense of humor and a passion for what you do* Able to work extended hours and/or weekends during the busy/peak/holiday seasons is requiredNewell Brands Technical Apparel (NBTA), a division of Newell Brands (NYSE: NWL), is a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot-- and ExOfficio--.Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Keywords: Newell Brands, Rohnert Park , Customer Service Representative, Sales , Rohnert Park, California