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Network Technician

Company: HCL Americas
Location: Rohnert Park
Posted on: May 2, 2021

Job Description:

Role: Analyst (Network & UC IMACD Support Onsite) Location San Francisco This individual will be part of IMACD team responsible for Server, Network & Unified Communication devices installed outside of Data Center. IMACD Support team will also be responsible for assisting any preventive UPS Maintenance as well as patching of cables in Data Closet/Computer room. Responsibilities: ? Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Unified Communication services. ? Should have worked in supporting following Hardware from a Hands & Feet support perspective. o Telecom (Voice & Video, Wireless ASCOM Handsets) o Network (Router, Switch, Firewall etc) o Server and Storage (Dell, HP, EMC NetApp etc) ? Break-Fix and IMACD day-to-day support for all Infrastructure devices (Network, Unified Communication and Server) o Perform all Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes. - Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester - Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable) - Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely ? Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room - o Cable Management (Patching, Labelling and troubleshooting) o Data Closet/Computer Room Quality and Cleanliness o Co-Ordination with 3rd Party for Data Closet/Computer room environment o Cooling o Power o Lighting o Space management o Power management Qualification: ? At least 3-4 years of Strong Hands-on experience ? Able to demonstrate Good Communication and Customer Handling Skills ? Have working experience in assisting remote support groups ? Experience working in healthcare Industry will be added advantage ? Experience in ITIL v3 processes ? Have working experience on ITSM tool ? Can drive HCL s value and its methodology ? Should be able to lift Server/Network/Unified Communication Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US$ 9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit ( Associated topics: ip, maintain, network, satcom, satellite, server, system engineer, system specialist, system technician, technician

Keywords: HCL Americas, Rohnert Park , Network Technician, Professions , Rohnert Park, California

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