Pharmacy Intern
Company: Walgreens
Location: Rohnert Park
Posted on: January 14, 2023
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Job Description:
JOB OBJECTIVES Learn to provide the best patient experience
through assisting the pharmacist and pharmacy team members in
accordance with state and federal regulations. Responsible for
using pharmacy systems to obtain patient and drug information and
process prescriptions. Models and delivers a distinctive and
delightful customer experience. Learns and champions pharmacy
policy, procedures, and customer service best practices needed to
perform as a future pharmacist. JOB RESPONSIBILITIES/TASKS CUSTOMER
EXPERIENCE Engages customers and patients by greeting them and
offering assistance with products and services. Resolves customer
issues and answers questions to ensure a positive customer
experience. Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). Develops strong relationships with customers.
OPERATIONS Learn from store and pharmacy team members, field
leadership, team members and customers/patients Under the
supervision by the pharmacist, assist in the practice of pharmacy,
in accordance with state, federal, and company policy. Reviews and
complies with the Walgreen Co. Pharmacy Code of Conduct. Performs
duties as assigned and supervised by the pharmacist in accordance
with Walgreens standard operating procedures for entering, third
party processing, filling, and dispensing prescriptions. Assists
pharmacists and other healthcare providers in delivering patient
care and services that are within the state scope of practice for
pharmacy interns including patient counseling and other health
services (i.e. blood pressure, medication therapy management).
Immediately reports prescription errors to pharmacist on duty and
adheres to Company policies and procedures in relation to pharmacy
errors and the Quality Improvement Program. Strictly adheres to the
Walgreen Co. policy regarding Good Faith Dispensing Responsible and
accountable for registering all related sales on assigned cash
register, collects and handles cash as required. Takes customer to
OTC aisle when possible to assist in locating products. Handles
telephone calls that do not require personal attention of the
pharmacist, including those to physicians. Assists and supports
Pharmacy Department on inventory management activities, such as,
ordering, unpacking, checking and storing shipment of
pharmaceuticals. Maintains knowledge of Company asset protection
techniques, and files claims for warehouse overages (merchandise
received, but not billed), shortages (merchandise billed, but not
received), order errors or damaged goods involving Rx drugs.
Assists with exterior and interior maintenance by ensuring the
Pharmacy Department is stocked with adequate supplies, clean, neat
and orderly in condition and appearance. Complies with all company
policies and procedures; maintains respectful relationships with
coworkers. Complete special assignments and other tasks as
assigned. TRAINING & PERSONAL DEVELOPMENT Complete required
training Maintains knowledge and skill in healthcare and pharmacy,
including latest news and developments. BASIC QUALIFICATIONS Are
you a current student enrolled in an accredited school of pharmacy
program? Must be fluent in reading, writing, and speaking English.
(Except in Puerto Rico) Requires willingness to work flexible
schedule, including evening and weekend hours. PREFERRED
QUALIFICATIONS Prefer six months of experience in a retail
environment. Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately,
including counting, measuring and weighing medications. The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records. An Equal Opportunity Employer, including
disability/veterans. The following information is applicable to
Colorado only, in accordance with the Colorado Pay Equity Act.
Please review the available benefits and salary available for this
position by clicking here: jobs.walgreens.com/benefits. Walgreens
will provide applicants in other states with information related to
the position, to the extent required by state or local law, by
calling 1-866-967-5492.
Keywords: Walgreens, Rohnert Park , Pharmacy Intern, Other , Rohnert Park, California
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