RP DEPARTMENT OF PUBLIC SAFETY MISSION STATEMENT:
Dedicated to working collaboratively with the community to
maintain trust and safety by providing professional services with
compassion and integrity
The City is seeking to fill One (1) Full-Time Public Safety
This recruitment is to also create an eligibility list for
Ideal candidates will possess:
- High ethical standards
- Be committed to providing excellent, friendly customer
- Be a team player and
- Have technical and computer skills.
Entry level applicants who have completed the POST Dispatcher
Basic course are desirable.
We are also currently accepting applications for Lateral
To be considered as a lateral applicant, you must:
- Have a minimum of two years of dispatching experience within
the last three years with a public agency.
- Have successfully completed your Communications Training
Program in your current agency.
- Possess a California P.O.S.T. Basic Certificate.
Hired Lateral Dispatchers will receive a $20,000 Recruitment and
Retention Bonus as follows:
$5,000 upon completion of communications training program
$5,000 upon completion of probationary period
$10,000 upon completion of three years of service
To be considered for this exciting opportunity, please complete
an online application and the required supplemental questions - go
to www.rpcity.org , and click on "Job Opportunities." It is
important to complete all the required application materials. All
applications will be screened for completeness and possession of
minimum qualifications. Applications will be reviewed in detail to
identify the most qualified candidates to interview. Work history
must include all employment for the last ten years and
electronically attach relevant certificates, i.e. POST Dispatcher
You may submit a resume or other relevant documents to further
describe your qualifications; however "see resume"will NOTmeet the
requirements of a "complete" application, including employment
history, or be accepted in lieu of responses to supplemental
questions. Be advised that your resume and other attachments not
specifically requested by the City in order to apply for this
position may not be used to determine your qualifications.
If you need assistance applying online, please click on the
Application Help/FAQ's link: https://www.governmentjobs.com/home/faq
Under general supervision, receives law enforcement, fire,
medical, and other emergency calls and dispatches public safety
units and other City resources following prescribed procedures;
answers non-emergency calls for public safety and other City
departments; performs a variety of general administrative support
duties for the Department of Public Safety including record
keeping, typing, and filing; and performs related work as
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Public Safety
Communications Supervisor. Functional direction is provided by a
Public Safety Sergeant or other management personnel in the absence
of the supervisor. Exercises no supervision of staff.
This is a non-sworn public safety class series that performs the
full range of receiving and dispatching emergency calls for the
Department of Public Safety. Responsibilities are centered on
extensive contact with the public over the telephone, in both
emergency and non-emergency situations to receive, transmit, and
provide factual information, forms, and reports. All activities
must be performed within specified legal guidelines.
Public Safety Dispatcher I: This is the entry-level
classification in the Public Safety Dispatcher series. Initially
under close supervision, incumbents with basic experience learn
City systems, operations, practices, and procedures. As experience
is gained, assignments become more varied and are performed with
greater independence. Assignments may vary with the skill and
training of the incumbent. Positions at this level usually perform
most of the duties required of the positions at the II-level but
are not expected to function at the same skill level and usually
exercise less independent discretion and judgment in matters
related to work procedures and methods.
Public Safety Dispatcher II:This is the journey-level
classification in the Public Safety Dispatcher series. Positions at
this level are distinguished from the I-level by the performance of
the full range of duties as assigned, working independently, and
exercising judgment and initiative. Positions at this level receive
only occasional instruction or assistance as new or unusual
situations arise and are fully aware of the operating procedures
and policies of the work unit. Work is normally reviewed upon
completion and for overall results.
Positions in the Public Safety Dispatcher class series are
flexibly staffed and positions at the II-level are normally filled
by advancement from the I-level after gaining the knowledge, skill,
and experience, which meet the qualifications for, and after
demonstrating the ability to perform the work of the higher-level
class. This class is distinguished from the Public Safety
Communications Supervisor in that the latter is the full
supervisory-level class in the series responsible for organizing,
assigning, supervising, and reviewing the work of staff on an
assigned shift involved in police and fire dispatch services.
Examples of TYPICAL JOB FUNCTIONS(Illustrative Only)
Management reserves the rights to add, modify, change, or
rescind the work assignments of different positions and to make
reasonable accommodations so that qualified employees can perform
the essential functions of the job.
- Receives and evaluates law enforcement, fire, medical, and
other emergency calls, and related business calls for the City
during an assigned portion of the 24-hours-per-day/7-days-per-week
Department of Public Safety operations; provides information and/or
transfers calls to the appropriate department, agency, or response
- Dispatches public safety emergency units in accordance with
established procedures and policies using a computerized dispatch
system, including determining priority of emergency and contacting
and sending appropriate response unit.
- Maintains contact with field units, including accounting for
location and status of units and maintaining records of field
calls; sends back-up units, as necessary, ensuring the safety of
- Operates computer, telephone, and radio console and
telecommunication equipment simultaneously while performing
dispatching activities; tests and inspects equipment as
- Monitors security cameras in the Public Safety building and the
area surrounding the building.
- Logs call data in a written or automated format; monitors calls
after initial dispatch to provide additional coordination, support,
- Enters, updates, and retrieves a variety of records from
teletype database, including stolen vehicles and property, vehicle
registration information, guns and property, and warranted or
- Accesses Federal, State, and local law enforcement information
databases to obtain information regarding outstanding warrants,
criminal history, records information, and vehicle data; relays
such information to sworn staff.
- Acts as a liaison to the public and representatives of other
agencies for the department; provides initial non-emergency contact
with the public and representatives of other agencies for the
requesting of police records or related services; determines the
nature of the contact; provides factual information regarding
services, policies, and procedures, which requires a knowledge of
legal guidelines, departmental policies and procedures, and the use
of tact and discretion, or directs the caller to the proper
individual or agency.
- Maintains accurate departmental and law enforcement records and
files; researches and compiles information from such files.
- Attends necessary training, shift briefing sessions,
participates in drills, and test scenarios to prepare for
- Performs other duties as assigned.
In performing the duties described above, the incumbent is
- Provide outstanding and friendly customer service.
- Create and maintain a respectful and collaborative working
- Communicate honestly and behave in a manner that is ethical,
legal and fiscally responsible.
- Demonstrate care for the organization, customers, and
- Perform work of the highest quality possible.
- Practice and encourage initiative and innovation to improve the
Qualifications and Requirements
- Functions, principles, and practices of law enforcement
- Terminology and procedures used in public safety
- Operation of computer-aided communications equipment, including
multiple telephone lines and radio systems.
- City and County geography, maps, streets, landmarks, and
- Applicable Federal, State, and local laws, regulatory codes,
ordinances, and procedures relevant to assigned area of
- Principles and practices of data collection and report
- Business arithmetic and basic statistical techniques.
- Basic principles of record keeping.
- Techniques for providing a high level of customer service by
effectively dealing with the public, vendors, contractors, and City
- The structure and content of the English language, including
the meaning and spelling of words, rules of composition, and
- Modern equipment and communication tools used for business
functions and program, project, and task coordination.
- Computers and software programs to conduct, compile, and/or
- Assess and prioritize emergency situations while remaining calm
and using sound, independent judgment.
- Memorize codes, names, street locations, and other
- Read and interpret maps and other pertinent documentation.
- Interpret, apply and explain policies, procedures, and
- Attend to multiple activities simultaneously.
- Obtain necessary information from individuals in stressful or
- Compile and summarize information to prepare accurate, clear,
and concise reports.
- Perform technical, detailed, and responsible office support
- Compose correspondence independently or from brief
- Organize, maintain, and update office database and records
- Make accurate arithmetic and statistical computations.
- Enter and retrieve data from a computer with sufficient speed
- Organize own work, set priorities, and meet critical
- Effectively use computer systems, software applications, and
modern business equipment to perform a variety of work tasks.
- Communicate clearly and concisely, both orally and in writing,
using appropriate English grammar and syntax.
- Use tact, initiative, prudence, and independent judgment within
general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working
relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE:
Any combination of training and experience that would provide
the required knowledge, skills, and abilities is qualifying. A
typical way to obtain the required qualifications would be:
Equivalent to completion of the twelfth (12th) grade.
Public Safety Dispatcher I: One (1) year of general clerical
experience involving public contact.
Public Safety Dispatcher II: Two years of dispatching experience
with a public agency within the last three years.
LICENSES AND CERTIFICATIONS:
- Possession of, or ability to obtain, a valid California
Driver's License by time of appointment.
- Possession of a Police Officer Standards and Training (POST)
Basic Dispatcher certificate within probationary period of 18
Public Safety Dispatcher II:
- Possession of, P.O.S.T. Basic Dispatcher certificate.
Must possess mobility to work in a standard office setting and
use standard office equipment, including a computer; vision to read
printed materials and a computer screen; and hearing and speech to
communicate in person, and over the telephone and radio equipment.
This is primarily a sedentary office classification although
standing and walking between work areas may be required. Finger
dexterity is needed to access, enter, and retrieve data using a
computer keyboard or calculator and to operate standard office
equipment. Positions in this classification occasionally bend,
stoop, kneel, reach, push, and pull drawers open and closed to
retrieve and file information. Employees must possess the ability
to lift, carry, push, and pull materials and objects up to 25
pounds and to wear a headset for long periods of time.
Employees work in an office environment with moderate noise
levels, controlled temperature conditions, and no direct exposure
to hazardous physical substances. Employees may interact with upset
staff and/or public and private representatives in interpreting and
enforcing departmental policies and procedures.
Must be available to work holidays, weekends, and off-hours
shifts including, but not limited to, 12-hour shifts on a regular
basis; may be required to work extended shifts in relief or
emergency situations. Incumbents are exposed to difficult
situations and work under a great deal of stress.