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Animal Shelter Coordinator

Company: Rohnert Park City
Location: Rohnert Park
Posted on: June 6, 2021

Job Description:

The Position

The City of Rohnert Park is seeking an Animal Shelter Coordinator to assist in providing administrative oversight of the operations of the Animal Shelter. The ideal candidate for this unique position will display excellent organizational and communication skills, have experience with behavior modification techniques for dogs and cats, and thrive in a fast-paced environment with an interesting assortment of daily duties.


Under direction, plans, organizes, coordinates, and provides direction and oversight for the operations of the Animal Shelter; provides customer service and direct animal care; assists in the veterinary clinic; creates behavior assessment, enrichment, and modification programs for shelter animals; implements strategies to increase compliance with animal licensing requirements; supervises staff and volunteers and oversees services for the Animal Shelter; maintains positive working relationships with a variety of stakeholders, including vendors and other shelter and rescue organizations; performs related work as required.


Receives direction from the Animal Shelter Supervisor. Exercises technical and functional direction over and provides training to assigned staff and volunteers.


This is a journey level class that has supervisory, program coordination, administrative, and day-to-day operational responsibilities. Incumbents are responsible for overseeing, coordinating, and participating in animal shelter operations to ensure that the Animal Shelter services and activities are safe and effective and provide the highest level of customer satisfaction for public use. Responsibilities include planning, scheduling, and directing part-time staff and volunteers in the provision of services and performing a variety of tasks in the operations and activities of the Animal Shelter. This class is distinguished from the Animal Shelter Supervisor in that the latter has full managerial and operational responsibility for all aspects of the operations of the Animal Shelter.

Ideal Candidate

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Oversees, coordinates, and participates in the day-to-day operations of the Animal Shelter.

  • Plans, schedules, prioritizes, and assigns work; communicates status of activities and services to appropriate personnel, working cooperatively to schedule activities and services in accordance with established and special operational priorities.

  • Assists in the recruitment and selection of staff and provides recommendations.

  • Provides direction and guidance to assigned part-time staff; orients, instructs, and trains employees in work methods and procedures, use of computer systems and software, and relevant safety precautions; monitors, reviews, controls, and evaluates quality of work.

  • Monitors and evaluates the effectiveness of the Animal Shelter operations and activities, and recommends improvements or modifications.

  • Oversees, coordinates, and participates in providing responsible customer service in operating the Animal Shelter.

  • Responds to complaints and requests for information; interprets and applies regulations, policies, procedures, systems, rules, and precedents in response to inquiries, concerns, and complaints from the public as necessary to ensure an expedient and satisfactory resolution.

  • Purchases shelter supplies and equipment; maintains and monitors inventory; maintains records of purchases; and monitors supplies expenditures.

  • Participates in administrative activities and other departmental support, including serving as a representative for inter-departmental efforts.

  • Attends and participates in meetings; stays abreast of new trends and innovations in animal shelter operations and services.

Learns and applies emerging technologies to perform duties in an efficient, organized, and timely manner.

  • Recommends, develops and implements policies, protocols, and procedures related to animal behavioral enrichment, temperament testing and rehabilitation to improve adoptability and shorten length of stay.

  • Participates in behavior counseling meetings with the public, volunteers, and foster homes on problem behaviors to reduce animal surrenders, and provide placement recommendations.

  • Updates and maintains social media postings as necessary.

  • Oversees front counter operations and tracks status and progress of shelter animals, including intake, temperament testing, and behavior modification/training plans.

  • Cultivates and maintains positive working relationships with staff, volunteers, the public, vendors, other shelter and rescue organizations, governmental organizations, professional associations, and other City departments

  • Keeps staff informed and educated on safety practices and policies, and models safe work practices; takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.

  • Participates in development of strategic planning goals and action plans, and policy/procedure development and implementation.

  • Implements strategies to increase compliance with animal licensing municipal codes.

  • Assists the Animal Health Technician and veterinarian in the clinic as needed.

  • Oversees and assists staff in the care and feeding of animals and the cleaning and maintenance of shelter facilities.

  • Assists Public Safety and other agencies' officers with enforcing the animal control codes and ordinances; may act as a disaster service worker in the event of a disaster or emergency including setting up the emergency animal shelter and coordinating animal rescues.

  • Performs other duties as assigned.

In performing the duties described above, the incumbent is expected to:

  • Provide outstanding and friendly customer service.
  • Create and maintain a respectful and collaborative working environment.
  • Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.
  • Demonstrate care for the organization, customers, and coworkers.
  • Perform work of the highest quality possible.
  • Practice and encourage initiative and innovation to improve the workplace.

Qualifications and Requirements

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12th) grade supplemented by college-level coursework, certification or advanced training in animal behavior, dog training, or a related field and two (2) years of animal-related or dog training/behavior experience. One year of supervisory experience is highly desirable.

Licenses and Certifications:

  • Possession of a valid California Driver's License by time of appointment and a satisfactory driving record.

  • Possession of, or ability to obtain, a Euthanasia Certificate within twelve (12) months of employment.

For the complete job description, including required knowledge, abilities and working conditions, pleaseclick here.


To be considered for this opportunity, please visit "Job Opportunities" atwww.rpcity.orgfor an online application and the required supplemental questionnaire. Work history must include all employment for the last 10 years. All applications will be screened for completeness and possession of minimum qualifications. Applications will be reviewed in detail to identify the most qualified candidates to interview.


You may submit a resume or other relevant documents to further describe your qualifications; however, "See Resume" will not meet the requirements to submit a complete application, including employment history, or be accepted in lieu of responses to supplemental questions.

If you need assistance applying online, please click on the Application Help/FAQ's link:

If you are a CalPERS retiree, you may not work for the City of Rohnert Park more than 960 hours per fiscal year, July 1st through June 30th, nor in a regular, i.e., permanent, position. Work assignments must be temporary, i.e., typically limited to 12 months

Keywords: Rohnert Park City, Rohnert Park , Animal Shelter Coordinator, Other , Rohnert Park, California

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