We are looking for a Patient Health Advocatefor the HSS Care
ConnectDepartment at St. Joseph Heritage Healthcare.
Location: Rohnert Park, CA Work Schedule: Full Time - 80
Biweekly Hours Shift:8-hour, Days
Apply Today! Applicants that meet qualifications will receive
some additional questions from our Modern Hire system.
Job Summary: Working with the Case Manager, the Patient Health
Advocate is a member of the Care Management team the Health
Advocate assists with the daily management of a patient population
by collecting detailed information regarding the patient,
monitoring care, scheduling preventative and follow-up visits, and
assisting the patient with goal setting and the management of their
Essential Functions: Assists in patient care management by
having an assigned patient population and/or assists the Provider
and Care Manager in patient care management. Actively participates
in the planning, preparation and data collection on managed
patients. Anticipates the needs of assigned patient population.
Promotes successful program implementation and quality
cost-effective outcomes within the scope of responsibility.
Maintains clinical competency requirements within scope of
practice. Demonstrates initiative for self-improvement and
completes required competencies.
Participates as a team member and communicates effectively with the
health care team. Participates in staff meetings and other
Demonstrates excellent communication skills. Communicates with
patient/family in a clear, concise and understandable manner.
Obtains confirmation that information given to patient/family was
Demonstrates knowledge and use of ICD-9 coding.
Manages patient cases under the direction of the Registered
Schedules appointments (new and return) and ancillary
tests/surgeries. Is responsible for new patient coordination.
Documents/reports patients concerns and symptoms, reactions, and
changes (appropriate to age) to licensed clinic personnel.
Performs clinical documentation of all appropriate notes, in the
patients medical record, and/or care management system both timely
and accurately under the direction of the Care Management team,
ensures that patient receives results of laboratory and diagnostic
tests, special test instructions, and other information in a timely
Coordinates communication and transactions between patient,
ancillary services, consultants, and physicians. Coordinates
authorization required by insurance.
Creates the necessary care management reports timely and
Works with Utilization Management and insurance companies, when
needed, to assist patient. Skills: Basic computer skills in a
Windows operating environment including, Microsoft Word and ability
to learn various new computer systems and software.
Excellent communication skills.
Knowledge of medical terminology.
Knowledge of sanitation, personal hygiene and basic health/safety
precautions applicable for work in a clinic setting. Knowledge of
infection control procedures and safety precautions.
Knowledge of computer systems and software used in functional
Ability to speak and write effectively at a level appropriate for
Ability to solve problems and identify solutions.
High-level customer service skills in interactions with all
patients, families, and staff, including high volume and stressful
Ability to plan, organize, prioritize, work independently and meet
Ability to work as a contributing member of an interdisciplinary
Ability and willingness to travel between Ministry Locations.
Preferred: Proficient in all Microsoft Office applications
including Word and Excel.
Preferred: Bilingual English/Spanish communication. Minimum
Position Requirements: Education: H.S. Diploma or GED Graduate of a
State recognized vocational school or equivalent educ/experience
Coursework/Training - Completed coursework in Medical Terminology
or working knowledge of Medical Terminology. Experience:5 years
related work experience in an acute care or ambulatory care
facility, or medical group practice. Licenses/Certifications: MA
Current CPR certificate.
Valid California drivers license. Preferred Position
Qualifications: Education:Associate's Degree Experience: Managed
Allscripts Enterprise or IDX experience.
Licenses/Certifications:Current LVN license in State of
Mission Heritage Medical Group is one of California's most
respected medical groups. With over 3,000 employees and 75
locations throughout California, including, Northern California,
Orange County, High Desert and Los Angeles County, Mission Heritage
Medical Group has been continually recognized as a leader in
quality, customer service and information technology. This kind of
success is the result of team work, a commitment to excellence and
a strong adherence to the organization's mission, vision and
values. Mission Heritage Medical Group provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
Mission Heritage Medical Group complies with applicable state and
local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies
to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.