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Customer Care Representative

Company: TriMas Corporation
Location: Rohnert Park
Posted on: May 3, 2021

Job Description:

Key Responsibilities:

+ Deal directly with Customers either by telephone, email or face to face

+ Respond and process Customer inquiries and requests promptly.

+ Management of the order process from receipt through production to delivery.

+ Establish, Update and Manage Customer Accounts and Databases.

+ Manage requests for Compliance Documents and Accounting Documents.

+ Manage credits, price exceptions and credit holds.

+ Management of the quote, sample and complaint processes to ensure timely information to the Customer.

+ Establish partnerships with Customers and Regional Sales Managers.

+ Interactions with Customers on the phone to establish and strengthen partnerships.

+ Communicate and coordinate with internal departments.

+ Follow up on Customer Interactions.

Key Performance Indicators:

+ Accuracy of orders.

+ Responses to requests and inquiries within 24 hours.

+ Accurate Requested Ship Dates and Due Date.

+ Closure of quotes and sample requests.

+ Closure of customer complaints.

Keywords: TriMas Corporation, Rohnert Park , Customer Care Representative, Other , Rohnert Park, California

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