Chief IT Operations Officer

Company: The California State University
Location: Rohnert Park
Posted on: May 3, 2021

Job Description:

Job Title:
Chief IT Operations Officer (Administrator II)

Description:
Reporting to the Associate Vice President for Information Technology and Chief Information Officer (CIO), with additional lead work direction from the Deputy Chief Information Officer (Deputy CIO), the Chief IT Operations Officer (COO) provides management, guidance, and supervision for a team of highly-skilled personnel responsible for installing, maintaining, troubleshooting and upgrading the backbone for all technology services at the University, including campus hardware and software; voice and email communication; computer servers; interfaces with third-party systems located worldwide; and storage systems. This includes technology infrastructure located on the main campus at satellite locations, and critical "cloud" servers and systems located in remote data centers.
Major duties of the position include, but are not limited to, the following in support of the Information Technology department and division of Academic Affairs:
Provide strategic vision, project management, and leadership for infrastructure services and technology. Serve as the campus information technology architect. Assist CIO, Deputy CIO, and Information Technology Security (ITS) Directors of other units in developing, deploying and maintaining a reliable, efficient, seamless and cost-effective technology infrastructure for the campus, as well as other duties assigned to assist the Deputy CIO. Oversee the daily operations of the enterprise information technology (IT) infrastructure and core services, including physical/virtual servers, data storage, identity management, telephone/voice-over-IP systems, email, video/cellular, on premises data center, and cloud infrastructure.
Develop and manage technology infrastructure plans and budgets, including spending justifications and cost models. Measure, monitor and report cost, performance, availability, recoverability and efficiency across all infrastructure systems, and report against campus, system and industry baselines and targets. Develop and implement technology policies and procedures that reflect the mission and goals of the department, the Division, and the University. Supervise and manage direct reports, including mentoring, coaching, professional development, and performance evaluations. Research, develop and implement strategic strategies relating to data center locations/facilities, back-up, recovery, and enterprise storage; and facilitate business continuity and disaster recovery planning for the University. Assure high-reliability and availability of enterprise infrastructure systems by enforcing adherence to processes and standards; maximize productivity through useful tools and resources. Directly oversee and provide management to the Computer Operations (CO) teams and facilitate development of operations, processes, budgets, services, staff and technologies. Respond to emergency and critical incidents and regularly oversee maintenance and installation that occurs outside regular business hours. Perform root cause determination and problem resolution. Supply strategic and tactical technical leadership to the University with regards to current and future technology solutions. Engage vendors and strategic partners to evaluate, design, select, and implement cost-efficient technology solutions to develop University technology infrastructure.
Cultivate professional development of direct reports and facilitate opportunities for training in technical skills, leadership, project management and creative problem solving. Participate in CSU system-wide meetings, services on committees; attend tradeshows and technology demonstrations; and meet with industry and higher education professionals to stay abreast of technology infrastructure changes. Determine the efficacy of the campus-wide security infrastructure, and identify foreseeable internal and external information risks and opportunities. Identify and reduce security vulnerabilities, and monitor and investigate complaints of non- compliance. Serve as primary campus contact with CSU Chancellor's Office's operations group coordinating and implementing systemwide policy, training, and service standards related to technology infrastructure.
In the absence of the CIO, Deputy CIO, or Information Security Officers, the incumbent serves in those capacities on behalf of the university. The incumbent also serves as the primary member in the Emergency Operations Center at Sonoma State University when activated. Additionally, the incumbent works with Facilities Planning on the design and implementation of campus infrastructure and data centers for all new and renovated campus facilities.
Qualifications
This position requires a minimum of 7 years of experience working in information technology with increasing levels of responsibility; 5 years of experience in the planning, design, development, enhancement, modification and support of large-scale cloud migration projects with AWS, Google, or Azure, including 4 years of progressively responsible and applicable experience managing and supervising infrastructure service teams, staff, and an enterprise level data center. Bachelor's degree in computer science, information technology, or related technology field, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. Master's degree preferred. Extensive experience delivering clear written and verbal communication to customers on all levels of the organization from induvial contributors to senior management required. Demonstrated success of completing IT projects in a timely manner required. Four or more years of Information Technology experience working in higher education infrastructure highly preferred. Advanced proficiency with computers, PeopleSoft, Microsoft Office, and Google Suite required.
One or more of the following certifications preferred: PMP (Project Management Professional), MCSE (Microsoft Certified System Engineer), Amazon Web Services, Azure, Google Cloud, Cisco, or ITIL. Demonstrated experience in managing a highly-virtualized server environment. Ability to optimize, configure, cost and manage in hybrid multi-cloud environment. Knowledge of backup, recovery, and disaster recovery procedures and services. Strong technical expertise with IT infrastructure, networks, systems, SaaS and hosted environments, including Microsoft Azure, Amazon Web Services, and Rackspace. Thorough knowledge of: TCP/IP (UDP, TCP, and ICMP); DNS; DHCP; and IP Addressing. Project management experience in architecting and deploying enterprise network and server infrastructure including Active Directory (AD), physical and virtual servers (VMWare). Experience with vulnerability scanning, PCI and penetration testing tools. Experience with deployment and management of Intrusion Detection and Intrusion Prevention Systems (IDS & IPS). Knowledge of current security policy compliance requirements including FERPA, HIPAA, and PCI-DSS. Experience deploying and managing security monitoring & management (Palo Alto), voice technology (Avaya & SIP) and monitoring technologies (Microsoft Systems Center & Zabbix). Experience deploying and managing enterprise identity & access management technologies. Familiarity with network security architecture. Proven experience managing teams involving scripting and programming experience as it relates to system integration and continuity of services across core infrastructure (servers and systems). Demonstrated experience providing operational support to complex projects, including budgets, timelines, milestones, reporting, and compliance.
Familiarity with the IT audit process of COBIT5/SSAE 16. Thorough understanding and proficiency in the use of standard desktop software tools, including word processing, spreadsheet, database management, and desktop publishing software. Proficiency in the use of scheduling, email and database systems. Excellent organizational skills and attention to detail; excellent written and oral communication skills; demonstrated experience in coordinating meetings. Experience managing vendor relationships. Ability to take initiative, plan, organize and prioritize project and operational work. Exceptional teamwork and collaboration skills. Experience supporting Windows/PC and Mac environments. Experience in developing, implementing and monitoring technology business practices for general technology operations.
The incumbent must have strong communication and analytical skills; ability to plan, direct and control the activities of assigned units and resources; interpret and apply applicable rules, regulations, policies and procedures; demonstrate and maintain current knowledge of industry trends and standards and technologies; ability to strategically oversee and assess university computing trends, standards, and needs; ability to provide leadership and guidance; and ability to develop and implement long-range goals and plans. The incumbent must demonstrate integrity and sound judgment in performing duties; possess the ability to supervise the work of staff and recommend appropriate personnel actions; be able to apply strong problem solving and conflict resolution skills and train and evaluate performance, taking corrective action as needed; deal with stressful situations while maintaining composure; and contribute to a collaborative environment utilizing exemplary communication and problem solving skills as necessary. Must have strong organizational skills and the ability to manage multiple projects and competing priorities simultaneously, adjusting quickly to changes needed on a daily basis. Must have the ability to effectively communicate with all levels withi

Keywords: The California State University, Rohnert Park , Chief IT Operations Officer, Other , Rohnert Park, California