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Rewards Center Representative

Company: Graton Resort & Casino
Location: Rohnert Park
Posted on: January 12, 2021

Job Description:

Position Summary:Participate in marketing-related functions, including booth operations, the customer database, comp redemption, and ticket sales. Perform responsibilities in accordance with all Company standards, policies, and procedures.Essential Functions:1. Responsible for practicing, supporting, and promoting Graton Resort & Casino'sCompany-wide culture and demonstrating Service Standards at all times.2. Enroll qualified players.3. Issue Graton Rewards cards and input data in system.4. Issue comps to qualified players.5. Be involved in special events/promotions.6. Effectively and accurately operate assigned equipment, including but not limited to CMS, standard computer terminal, embossers, InfoGenesis, and scanners.7. Be involved in ticket sales.8. Perform other job-related duties as assigned by management.Minimum Qualifications:1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.2. One-year experience in customer service preferred.3. Have knowledge of a computer keyboard.4. Be able to accurately work and/or manage multiple projects under demanding circumstances.5. Must be at least 21 years of age.6. Must be able to obtain a Gaming work card for the jurisdiction in which the property is located.Physical Requirements:1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.2. Ability to stand for duration of shift.3. Manual dexterity to use job related equipment.Work Conditions:Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a non-sitting position. Team Members will be required to stand, walk, lift, reach, push, pull and grasp. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

Keywords: Graton Resort & Casino, Rohnert Park , Rewards Center Representative, Other , Rohnert Park, California

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