Associate Director, IT Operations
Company: The Rockridge Group
Location: Emeryville
Posted on: February 19, 2026
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Job Description:
Job Description Job Description TITLE: Associate Director, IT
OperationsLOCATION: Emeryville, CAPOSITION: Full time Client X is
seeking an IT Services Leader to work within a team entrusted with
formulating long-term ITSM strategy & governance framework for the
organization. This role is for an individual contributor & a team
player who would work closely with technology & business leadership
across the organization to ensure alignment of ITSM work practices
with long term ITSM strategy. We are looking for a motivated,
independent engineer who can learn technologies quickly, and who
can translate needs across teams – including communicating with
stakeholders who are not experts in software infrastructure. This
position offers flexibility to design new systems and processes
from the ground up – and to have a real impact on Client X’s
ability to deliver synthetic organisms. Responsibilities:
Responsible for ITSM governance and execution of ITIL strategies.
Devise strategy & framework for deployment & execution of
automation across ITSM process areas. Bringing AI & ML in ITSM
process areas & formulate the execution path. Promote & Execute
DevOps initiatives & methods in ITSM work practices. Design,
develop and maintain a robust and scalable CMDB. Collaborate with
various groups to identify requirements and translate business/
operational needs and high-level technical specifications via agile
stories in ServiceNow/DevOps tools. Align & standardize ITSM
metrics & deploy automated Performance Analytics reports with
Service Now development team. Qualifications: Solid grasp of ITSM
and industry standard methodologies related to ITIL, DevOps. Proven
experience in deployment of ITSM automation in large organizations.
Service Now development background. Experience using agile and
iterative development practices and methodologies such as
Scrum/Agile Minimum 4-5 years' experience in ServiceNow ITSM and
CSM modules. Drive process improvement initiatives following SAFe
and DevSecOps methodologies. Hands on Experience with reporting
tools (Tableau, Power BI, etc) Experienced with Application support
or general IT operations. Experience working in diversified teams
spread virtually across countries and time zones. 8-12 years
overall IT experience. 5 years Prior experience within ITIL / IT
Service Management process areas, facilitating reviews and leading
remediations activities. 3-5 years ITIL Foundations Certification
or higher (ITIL 4 preferred) Bachelor's or Master's Degree in
Computer Science, Management Information Systems or other related
field.
Keywords: The Rockridge Group, Rohnert Park , Associate Director, IT Operations, IT / Software / Systems , Emeryville, California
