Bell Attendant
Company: Relais & Châteaux USA/Canada
Location: Saint Helena
Posted on: March 11, 2026
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Job Description:
Customer Service Position Summary: To greet and welcome guests
and orient them to the property, constantly striving to achieve the
Meadowood Mission at all times. Major Responsibilities & Work
Activities: Display s at all times a friendly, courteous and
professional manner in all dealings with guests and employees. ·
Arrives for work on time, in correct uniform with name-tag, and
signs in to systems at beginning of shift. Greets and welcomes
guests by name as they arrive to register, opening car doors as
well as notifying Guest Services of the guest arrival by name.
Explains hotel facilities and answers any questions the guest may
have about the property. Always recommends Meadowood outlets and
services during guests stay. Upon escorting the guests to their
room, the bellman will take the luggage from the guest vehicle to
the room and complete a thorough orientation of the room. This
should include, but is not limited to: Layout of the room Light
switch locations TV operation o Telephone and voice mail operation
Private Dining menu and directory of services Location of private
bar Bathrobe location o Heating and air conditioning o Laundry bags
for valet service and hours of operation In-room safe operation
Operation of skylight Wake-up service and alarm clock Fireplace
Delivers morning newspapers to guest rooms as required. Delivers
all guest messages and faxes to rooms within 15 minutes of receipt.
Delivers amenities to rooms in a timely manner. Pick up and deliver
laundry for guests, ensuring details are logged for reference.
Cleans and washes front office vans and golf carts on a daily
basis. Responds to requests for rides and luggage assistance in a
timely manner, informing PBX of any delays. Conducts property tours
upon request. Delivers wine for shipping to receiving in a timely
manner, ensuring duplicate forms are correctly completed. Acts as a
liaison when Guest Service Managers are busy offering refreshments
and engaging guests in conversation. Maintains tidy lobby area
(glass doors are fingerprint free, ashtrays clean, cushions
plumped, fire lit, etc) Ensures kitchen area is kept neat and tidy.
· Ensures the highest level of proactive service if offered to our
guests by effective communication, and follow up with other
departments. Is familiar with room types and locations,
specifically the degree of difficulty in accessing each room in
order to assist in selecting the best possible room for each guest.
Works closely with the Guest Service Manager to co-ordinate the
smooth and efficient handling of guest luggage and follow-up on
guest request. Carries out any reasonable request by management.
Keeps the front porch, including brass plaques, clean and tidy.
Keywords: Relais & Châteaux USA/Canada, Rohnert Park , Bell Attendant, Hospitality & Tourism , Saint Helena, California
