Front Desk Supervisor - Hampton Inn & Suites Rohnert Park
Company: Hilton
Location: Rohnert Park
Posted on: May 13, 2022
Job Description:
A Front Desk Supervisor with Hampton Inn and Suites is
responsible for assigning work and ensuring the completion of daily
tasks in Front Desk operations in the hotels continuing effort to
deliver outstanding guest service and financial profitability.What
will it be like to work for this Hilton Worldwide Brand?With nearly
1,900 hotels globally, Hampton Hotels offer guests friendly
service, clean rooms and comfortable surroundings, every time.
Guests also enjoy free high-speed Internet access, free hot
breakfast and more. Plus, Hampton guarantees 100% satisfaction with
every stay if you're not satisfied, we don't expect you to pay.We
provide our guests with all the things they need at a great price,
delivering the experience on which our guests depend. Our
approachable, authentic and helpful teams genuinely connect with
guests. Hampton exists to anticipate a traveler's needs, creating
the edge to advance their journey.Hampton is one of Hilton
Worldwide's ten market-leading brands. For more information visit
www.hiltonworldwide.com.If you appreciate friendly service and are
committed to Guest satisfaction, you may be just the person we are
looking for to work as a Team Member with Hampton. What will I be
doing?As a Front Desk Supervisor, you would be responsible for
assigning work and ensuring the completion of daily tasks in Front
Desk operations in the hotels continuing effort to deliver
outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following
tasks to the highest standards:
- Assign work and supervise team member performance in all Front
Desk procedures including, but not limited to, guest check-in and
check-out, lobby traffic and flow, luggage assistance, telephone
operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in
a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and
requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform
and train team members
- Monitor, observe and assist in evaluating team member
performance
- Monitor lobby traffic and adjust staffing accordingly What are
we looking for?Since being founded in 1919, Hilton Worldwide has
been a leader in the hospitality industry. Today, Hilton Worldwide
remains a beacon of innovation, quality, and success. This
continued leadership is the result of our Team Members staying true
to our Vision, Mission, and Values. Specifically, we look for
demonstration of these Values: H Hospitality - We're passionate
about delivering exceptional guest experiences. I Integrity - We do
the right thing, all the time. L Leadership - We're leaders in our
industry and in our communities. T Teamwork - We're team players in
everything we do. O Ownership - We're the owners of our actions and
decisions. N Now - We operate with a sense of urgency and
discipline In addition, we look for the demonstration of the
following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- AdaptabilityWhat benefits will I receive?Your benefits will
include a competitive starting salary and, depending upon
eligibility, a vacation or Paid Time Off (PTO) benefit. You will
instantly have access to our unique benefits such as the Team
Member and Family Travel Program, which provides reduced hotel room
rates at many of our hotels for you and your family, plus discounts
on products and services offered by Hilton Worldwide and its
partners. After 90 days you may enroll in Hilton Worldwide's Health
& Welfare benefit plans, depending on eligibility. Hilton Worldwide
also offers eligible team members a 401K Savings Plan, as well as
Employee Assistance and Educational Assistance Programs. We look
forward to reviewing with you the specific benefits you would
receive as a Hilton Worldwide Team Member. The above information is
provided as a highlight of the major benefits offered to most
full-team team members in the United States. All benefits listed
may not be offered at all locations. This is not a summary plan
description or official plan document.EOE/AA
Keywords: Hilton, Rohnert Park , Front Desk Supervisor - Hampton Inn & Suites Rohnert Park, Hospitality & Tourism , Rohnert Park, California
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