Guest Services Agent
Company: DoubleTree Rohnert Park/Sonoma
Location: Rohnert Park
Posted on: January 6, 2022
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Job Description:
A Guest Services Agent is responsible for greeting and
registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting
and registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. Specifically, you would be responsible for
performing the following tasks to the highest standards:
-Greet guests and complete the registration process to include, but
not limited to, inputting and retrieving information from the
computer, confirmation of guest information and room rate,
selection of rooms, coding electronic keys, promoting marketing
programs, providing a welcome packet and ensuring guest knows
location of room and/or has a bell person accompany him/her
-> Assist guests with check-out including, but not limited to,
ensuring rooms and services are correctly accounted, using the
point-of-sale system, handling money, processing credit and debit
cards, accepting and recording various forms of payment, converting
foreign currency, making change and processing gift certificates
and cards
-Demonstrate a thorough knowledge of hotel information including,
but not limited to, room categories, room rates, packages,
promotions, the local area and other general product knowledge and
answer guest questions and inquiries
-> Use up-selling techniques to promote hotel services and
facilities and to maximize room occupancy
-Respond to guest inquiries and requests and resolve issues in a
timely, friendly and efficient manner
-Field guest complaints, conduct research and resolve and negotiate
solutions for guest satisfaction
-Receive, input, retrieve and relay messages to guests
Keywords: DoubleTree Rohnert Park/Sonoma, Rohnert Park , Guest Services Agent, Hospitality & Tourism , Rohnert Park, California
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