Vice President, Hospitality & Facilities
Company: Stamford American International Hospital
Location: Stanford
Posted on: March 4, 2026
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Job Description:
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(United States of America) This is a Stanford Health Care job. If
you are an experienced professional looking for an opportunity to
lead with impact, join us at Stanford Health Care. Stanford Health
Care is where exceptional people provide world-renowned care. As
Stanford Health Care continues to expand services and increase
inpatient and outpatient capacity, the Vice President of
Hospitality Services will be a critical enterprise leader in
ensuring that scale is matched with consistency, quality, and
experience. This position will oversee the largest non-clinical
business unit under the Facilities Services division, including six
patient-facing departments including food services, patient
transport, facilities management, and environmental services. This
role provides the opportunity to shape how hospitality services
evolve in parallel with clinical growth, reinforcing Stanford
Health Care’s commitment to excellence across every patient,
visitor, and workforce interaction. Stanford Medicine is exploring
the possibility of establishing a Cancer Center in Redwood City,
which represents a significant milestone in the organization’s
growth and underscores the strategic importance of hospitality
services in complex care environments. The Vice President of
Hospitality Services will partner with executive, clinical, and
operational leaders to embed hospitality services that support
sophisticated patient journeys while maintaining high standards of
service, integration, and operational discipline. Redwood City
Cancer Center A Brief Overview Stanford Health Care (SHC) -
Facilities Services provides 24/7 non-clinical operational support
to SHC and other Stanford Medicine entities to ensure safe and
successful operations and plan for the organizations future
facility needs. FS&P is comprised of over 2,000 staff, 10
business units, and 60 cost centers with operating, capital and
revenue annual budgets of over $350M for services spanning across
the San Francisco Bay Area. The Vice President– Hospitality &
Facilities is a multi-faceted operations and planning position.
This role is responsible for leading both 24/7 facilities
operations and the overall strategic plan in the following areas:
1. Food services at Palo Alto Hospital campus: manages patient
ordering, meal preparation and delivery for patients at 300 and 500
Pasteur, tableware and cookware maintenance, Palo Alto hospital
campus staff and visitor food options, food vendors, food
production & procurement, and executive dining, catering & event
services. 2. Environmental services (EVS) at Palo Alto hospital
campus: 24/7 operations that oversees general aesthetics and
cleaning, waste stream management, patient room, and terminal room
cleanings in 300 Pasteur, 500 Pasteur, 875 Blake Wilbur and 900
Blake Wilbur, representing a total of 1,877,637 square feet.
Hospital waste streams include the soiled linen waste stream and
Hazardous and Medical Waste, which requires close collaboration
with Stanford Medicine Childrens Hospital (LPCH), Stanford Medicine
Partners (SMP), Stanford Health Care Tri-Valley, and Stanford Blood
Center (SBC). 3. Patient & equipment transportation at Palo Alto
hospital campus: 24/7 operations that transport patients throughout
300 Pasteur, 500 Pasteur, 875 Blake Wilbur and 900 Blake Wilbur;
procuring, maintaining, and managing patient equipment in addition
to transporting select specimens to the 500P lab. 4. Facilities
management at Palo Alto Hospital campus: infrastructure support,
audits & drills, work order management, and associated stakeholder
communications for 300 Pasteur, 500 Pasteur, 875 Blake Wilbur and
900 Blake Wilbur. Locations Stanford Health Care What you will do
Active Daily Management – Plan, organize, and direct the work of
the Department of Hospitality Services including strategic
planning, establishing goals and objectives, controlling costs and
improving efficiency and service delivery effectiveness. Apply Lean
concepts and tools to promote ownership of operational performance
and reinforce continual improvement efforts. Innovation & Industry
Best Practice – Continuous improvement in hospitality services to
improve service, quality, and safety. Apply principles of
operations engineering and lean design to create an environment of
care that acknowledges the unique nature of a complex care
environment while aligning with the industry benchmarks for patient
satisfaction. Analytics – integrate the various data sources in SHC
to create a set of analytics and reports that provide insight into
hospitality performance, enable the management team to keep the
customer informed and provide information about the patient
experience to the SHC patient experience action team. Technology –
leverage productivity and staffing modelling systems to actively
and dynamically manage the daily routines. Use technology and
analytics to create and utilize predictive models to prepare for
volume demands and customer requirements. Procurement -
negotiation, contracting, invoice and purchase orders. Leverage
technologies and redesigned business workflows to create a process
that is responsive to time sensitive needs, but also cost-effective
with adequate controls and oversight. Food Transformation (Retail &
Patient Food)- Partner with business leaders to continuously
improve the retail service model and the patient food production
and delivery process for efficiency and to continue being a leader
in the hospital hospitality industry. Environmental Services -
Bring Environmental Services to the gold standard of hospitality
services in a medical setting. Oversee the management team that
leads a team of 350 housekeepers, ensure infection prevention
measures are adhered to and provide leadership for regulated
medical waste programs. Patient Transport - Continuously monitor
and improve transport times ensuring turnaround times meet the
needs of key clinical stakeholders and hospital throughput.
Response Center – Oversight of the central nervous system call
center of Facilities Services & Planning Patient Equipment
Management – Ensure logistical capabilities to support durable
medical equipment needs and lab runners for clinical operations,
monitor infection prevention protocols for the ICU’s and patient
equipment cleaning. Facilities Management – Assess the condition of
buildings and interior spaces ensuring proper aesthetics, occupant
satisfaction and safety, and regulatory adherence. Senior
Leadership Team - Contributes and has responsibilities as a member
of the Facilities Services and Planning senior leadership team.
Education Qualifications Bachelors degree in hospitality
management, business administration, management, or a related field
required. Masters degree preferred. Experience Qualifications
Fifteen (15) years of progressively responsible and directly
related hospitality leadership experience with a proven track
record in senior leadership roles in a healthcare system of similar
size and complexity required. Required Knowledge, Skills and
Abilities Ability to work closely with other Vice Presidents,
C-level executives, and the Board to formulate and execute
system-wide strategies. Have proven effective at influencing senior
executives and of delivering across functional enterprise-wide
initiatives. Able to operate at a strategic, tactical and a
detailed analytical level. Is an excellent communicator able to
express themselves succinctly and with clarity. Ability to oversee
and respond to financial performance and budgeting on an
institutional level. Analytically strong and able to interpret data
to develop concepts and set direction that will drive improvement.
Be resilient and able to deal with ambiguity, changing priorities
and evolving business needs. Work effectively cross functionally,
bringing teams together to deliver shared goals. Able to manage
multiple competing priorities. Proven project management skills on
large projects that are highly integrated and cross functional in
nature (development project plans including charter, scope, project
management approach, management plans, cost estimates, schedule,
and work breakdown). Disciplined in process execution and
compliance. Must be a results-oriented “change agent” who can
understand different points of view and effectively manage a
big-picture and tactical execution. Cultural fit – ability to work
in a fast-paced, hard driving culture with a lean structure,
demonstrated ability to succeed in and to drive a culture of
performance. Ability to collaborate, motivate and lead across the
enterprise through others and influence the achievement of common
goals. Capable to represent the organization or the division at
high-level industry conferences, meetings, and other public forums.
These principles apply to ALL employees: SHC Commitment to
Providing an Exceptional Patient & Family Experience Stanford
Health Care sets a high standard for delivering value and an
exceptional experience for our patients and families. Candidates
for employment and existing employees must adopt and execute
C-I-CARE standards for all of patients, families and towards each
other. C-I-CARE is the foundation of Stanford’s patient-experience
and represents a framework for patient-centered interactions.
Simply put, we do what it takes to enable and empower patients and
families to focus on health, healing and recovery. You will do this
by executing against our three experience pillars, from the patient
and family’s perspective: Know Me: Anticipate my needs and status
to deliver effective care Show Me the Way: Guide and prompt my
actions to arrive at better outcomes and better health Coordinate
for Me: Own the complexity of my care through coordination LI-MH2
Equal Opportunity Employer Stanford Health Care (SHC) strongly
values diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, SHC does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity and/or expression, religion, age,
national or ethnic origin, political beliefs, marital status,
medical condition, genetic information, veteran status, or
disability, or the perception of any of the above. People of all
genders, members of all racial and ethnic groups, people with
disabilities, and veterans are encouraged to apply. Qualified
applicants with criminal convictions will be considered after an
individualized assessment of the conviction and the job
requirements. Base Pay Scale: Generally starting at $140.00 -
$185.19 per hour The salary of the finalist selected for this role
will be set based on a variety of factors, including but not
limited to, internal equity, experience, education, specialty and
training. This pay scale is not a promise of a particular wage.
Keywords: Stamford American International Hospital, Rohnert Park , Vice President, Hospitality & Facilities, Healthcare , Stanford, California
