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ACCESS Sonoma Health Program Manager

Company: County of Sonoma
Location: Santa Rosa
Posted on: November 17, 2019

Job Description:

Position Information--The Department of Health Services (DHS) seeks a highly--skilled manager to lead the County's Accessing Coordinated Care and Empowering Self-Sufficiency (ACCESS) initiative!Starting salary up to $49.81/hour ($103,959/year), a cash allowance of $600/month, and a competitive total compensation package*!----What Makes the County a Great Choice--We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities.--You can also look forward to an excellent benefits* including:

  • An annual Staff Development/Wellness Benefit allowance up to $1,700 and ongoing education/training opportunities
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • Significant portion of health care premiums paid by the County and access to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary rangeAbout ACCESS Sonoma and the Health Program Manager's--Interdepartmental Multi-disciplinary TeamACCESS Sonoma's goal is--to--help the most vulnerable residents in the community receive the support they need. Residents experiencing ongoing unemployment, homelessness and housing insecurity, behavioral health and substance use issues, and/or receiving services that intersect with agencies in the criminal justice system. The ACCESS initiative--relies on close coordination between the Department of Health Services, Human Services Department, Probation Department, Child Support Services, Community Development Commission, and--criminal justice partners to holistically support clients with complex needs, and ultimately improve their health care, safety net systems, and social services as well as their economic stability.Reporting to the Director of Health Services, the ACCESS Sonoma Health Program Manager provides oversight, leadership and general direction to the ACCESS Sonoma Interdepartmental Multidisciplinary Team (IMDT). The position schedules and facilitates IMDT meetings and care coordination sessions, as well as coordinates IMDT activities with technology teams including the IBM team, Data Leads, and ISD personnel. In addition the position provides regular reports and updates to stakeholders; works with Data Analytics teams to help inform system and program development; enhances and expands ACCESS Sonoma related communication and collaboration between the safety net departments and community partners. Responsibilities also include:
    • Establishing and tracking performance-based metrics to evaluate processes and interventions to inform quality improvement activities
    • Conducting outreach and education activities with stakeholders and others
    • Coordinating and participating in presentations about the ACCESS Sonoma Initiative and the IMDT
    • Developing policies and procedures related to ACCESS Sonoma and the IMDT
    • Developing and implementing work plans to monitor and track the status of the project;
    • Managing access to Watson Care Manager
    • Communicating issues, ideas, and concerns regarding Watson Care Manager needs Senior Management and/or ISD staffThe ideal candidate will possess skills in the following areas:
      • Management and Leadership: Able to lead individuals and groups to achieve stated goals and objectives of programs and initiatives; develops the abilities of others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal methods; inspires and fosters team commitment, spirit, pride, and trust; facilitates cooperation and motivates team members to accomplish group goals; manages and resolves conflicts and disagreements in a constructive manner
      • Flexibility and Resiliency: Is open to change and new information, changing conditions, or unexpected obstacles; deals effectively with pressure, and remains optimistic
      • Strategic and Visionary Thinking: Formulates objectives and priorities and implements plans consistent with the long-term vision of the ACCESS Initiative; acts as a catalyst for organizational change; influences others to translate vision into action; capitalizes on opportunities and manages risks
      • Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results; prioritizes and navigate competing priorities
      • Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations
      • Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieves common goals
      • Interpersonal Communication: Treats others with courtesy, sensitivity, and respect; considers and responds appropriately to the needs and feelings of different people in different situations
      • Oral and Written Communication: Makes clear and convincing oral and written presentations; writes in a clear, concise, organized, and convincing manner for the intended audience
      • Public Service Orientation: Shows a commitment to serve the public; ensure the actions meet public needs; aligns organizational objectives and practices with public interestsPlease Note:-- This time-limited position is currently funded to December 31, 2022.--*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. The Civil Service title for this job classification is Health Program Manager. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list.--County employees who wish to be considered for future--positions should consider applying to this recruitment.----APPLICATION SUBMISSIONS REQUIRE--THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.----Minimum Qualifications--Education:--Academic course work which would provide the opportunity to acquire the knowledge and abilities listed. Normally, a Baccalaureate Degree from an accredited college or university or employer approved training in psychology, sociology, counseling, health care administration, public administration, business administration, management, accounting, statistics, personnel or closely related courses would provide such opportunity. A Masters Degree is desirable.Experience:--Any combination of experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, three years of full time, paid experience in a position which provided the opportunity to perform professional clinical, counseling and/or managerial services with a public or private organization engaged in the provision of health services, and /or counseling would provide such and opportunity.Desirable qualification:--Experience in direct first line supervision of professional, administrative and clerical is desirable.License:--Some positions within the Health Services Department may require the possession of a professional license in medicine, clinical psychology, clinical social work, marriage, family and child counseling, registered nursing; or specifically related to the division managed; some positions may also require the possession of a valid California driver's license.Special Qualification: Positions within the Alcohol and Other Drug Services Division must register, obtain, and maintain a Counselor Certification as defined by the California Code of Regulations, Chapter 8: Certification of Alcohol and Other Drug Counselors. Upon appointment to this class, employees will have six months to register and five years to obtain Certification from an ADP approved certifying organization whose curriculum includes a minimum of 240 hours of formal classroom training. Human Resources will waive the Counselor Certification requirement for licensed professionals (or registered interns) who successfully pass a written examination similar to that administered for Certification. This examination will be administered by the Sonoma County Human Resources Department, and will be designed to measure those areas included in the curriculum required for certification.--Knowledge, Skills, and Abilities--Considerable Knowledge of:--principles and practices relating to the management of a managed care health services delivery system which includes methods to conduct analytical studies related to program improvements; acceptable cost projection methods, acceptable revenue assumptions procedures and accepted customer survey methods; current issues and trends affecting the program(s) under management control.Working Knowledge of:--operations and functions of County government including budget development and personnel management procedures; contemporary principles, practices and theory of management techniques; Federal, State and local laws and regulations pertaining to the corresponding Health Services division; contemporary medical, and/or psychiatric protocols and practice; or psychological effects of chemical dependency; modern education, treatment & rehabilitation techniques used in the appropriate health services program; group dynamics as it relates to public organizations; research methodology, report writing and basic statistics and their application; effective personnel and supervisory techniques; written and oral communications skills, including language mechanics, syntax and English composition; modern office methods and procedures.Ability to:--manage a health services delivery system which includes the skill to conduct analytical studies related to program improvements; the skill to develop realistic cost projections, the skill to produce acceptable revenue assumptions and the skill to develop, conduct and analyze customer surveys; establish program goals and measurable objectives and perform acceptable data collection, interpretation and evaluation to assess program performance; understand, interpret and apply Federal, State and local legislation, rules, regulations and ordinances and relate them to the program(s) goals and objectives; adapt currently accepted treatment and/or management philosophies and theories and apply them to program operations; communicate effectively by writing or by presenting formal and informal oral presentations; effectively manage and supervise the work of professional, technical and clerical employees; establish and maintain effective working relationships with County management personnel, employees, community based organizations, the public and others who have an interest in health services; work effectively with the medical and/or psychiatric professionals; use principles of inductive and deductive reasoning to validate recommendations; persuade, rationalize and project consequences of decisions and/or recommendations; analyze administrative problems, budgets, and a variety of program, systems, and procedures.--Selection Procedure & Some Helpful Tips When Applying--
        • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
        • You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
        • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
        • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.Please visit--Getting a Job--with the County of Sonoma--to review more detailed information about the application, examination, and department selection processes.APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.Responses to supplemental questions--will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.--The selection procedure will consist of the following examination:--An--Application & Supplemental Questionnaire Appraisal Examination--(weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
          • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.ADDITIONAL INFORMATIONA background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the--Job Classification Screening Schedule--to determine the requirements for this position.HOW TO APPLYApplications are accepted on-line at:--www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement.--Applications received after the recruitment closes will not be accepted.The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.--Please view the County's--Equal Employment Opportunity Policy--for further information.HR Analyst: DPHR Technician: AC--
            recblid x19m8wcr1qtbi2bxa8ptwetztxh83b

Keywords: County of Sonoma, Rohnert Park , ACCESS Sonoma Health Program Manager, Executive , Santa Rosa, California

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