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Field Service Manager

Company: Datrium
Location: Sunnyvale
Posted on: June 18, 2019

Job Description:

We are looking for a Field Service Manager to oversee Product Deployments and onsite Field Support. This role will ultimately be responsible for enabling key partners to deploy Datrium products (education, certification, refreshes and performance monitoring & management) A strong Program Management mindset and proven capability is required. Candidates must have a proven track record of hands-on technical management and process development. This position will ideally be filled in either Sunnyvale, CA or Chicago, IL, but other locations will be considered. Travel will be required to perform installations, meet with customers, work with sales teams and conduct interviews & hire as the Field Service team expands over time.

The Field Service Manager will:

  • Develop and implement end-to-end Systems Assurance process governing Product Deployments
  • Perform Product Deployments and manage other resources while they perform Product Deployments
  • Develop on-boarding and ongoing training programs for Certified Datrium Product Deployment Professionals
  • Develop metrics package which provides insights into deploymebnts, customer use-cases and Field Support
  • Delight the customer - always!

    Basic Qualifications:

    • Bachelor's degree in CS or Equivalent experience
    • Excellent written and verbal English skills
    • Technical competence with VMware, Networking and Storage
    • Communication & Negotiation skills with the ability to address a range of audiences (Admin to CIO)
    • Demonstrated team building, employee development and partnering experience is required.

      Preferred Skills:

      • Hardware installation and support experience
      • Process Development & Analytics
      • VMware & Networking expertise
      • Solution Selling & Professional Services
      • Strong knowledge of SFDC

        Datrium embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be

Keywords: Datrium, Rohnert Park , Field Service Manager, Executive , Sunnyvale, California

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