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Director of Rooms - DoubleTree by Hilton Sonoma

Company: DoubleTree Rohnert Park/Sonoma
Location: Rohnert Park
Posted on: November 12, 2021

Job Description:

In the beautiful wine country of Northern California, DoubleTree Sonoma boasts 245 rooms and 22,000 square feet of banquet space, we're 10 minutes from Santa Rosa and eight miles from a variety of wineries and vineyards.

We are hiring a Director of Rooms to oversee our Housekeeping and Front Office team. This is a fantastic opportunity for an Assistant Director/Manager of Front Office or Housekeeping to take the next step in their career! We would like to create one cohesive "Rooms" team, and this role will is involved in the day to day operations in both departments.

The ideal candidate for Director of Rooms has at least 1 years of Housekeeping or Front Office Assistant Director/Director level experience with a hands-on leadership style. This person will have a true passion for guest service, cleanliness and developing others! OnQ and HotSos experience highly desired!

This an exciting opportunity to join Hilton, as Great Place to Work and Fortune named Hilton #1 Best Big Companies to Work for in 2021!

What will I be doi ng?

As Director of Roo ms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
- Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

Keywords: DoubleTree Rohnert Park/Sonoma, Rohnert Park , Director of Rooms - DoubleTree by Hilton Sonoma, Executive , Rohnert Park, California

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