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Investigation & Intake Manager (Administrator I)

Company: The California State University
Location: Rohnert Park
Posted on: April 2, 2021

Job Description:

Job Title:
Investigation & Intake Manager (Administrator I) Description:
Department Name
Office for the Prevention of Harassment & Discrimination (OPHD)

Salary and Benefits
Starting salary placement depends on qualifications, experience and salary budget, and will not exceed $5,417 a month.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link or by request from SSU Human Resources.

Application Deadline
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on January 22, 2021. Please refer to the Application Process section of this posting for additional details.

Conditions of Employment
This position is a member of the Management Personnel Plan and serves at the pleasure of the President.

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

Reporting to the Title IX Officer and Senior Director, Office for the Prevention of Harassment and Discrimination (Senior Director), the Investigator and Intake Manager is responsible for investigating complaints of reports to the Office for the Prevention of Harassment and Discrimination (OPHD), which includes but is not limited to, sexual discrimination, misconduct, harassment, gender-related violence including stalking and intimate partner violence, and all protected class discrimination and harassment. The Investigator and Intake Manager works closely with the staff of OPHD and various departments to conduct investigations of complaints filed at Sonoma State University, acting as a neutral party in the investigation and providing a detailed, unbiased report regarding the findings of the investigation to the Senior Director. In addition, the incumbent also provides management and guidance to OPHD's complaint intake function by overseeing intake and assessment into sex and gender-based discrimination, harassment and Title IX complaints as well as complaints of discrimination, harassment, and retaliation (DHR) submitted by University students and/or employees.

Working under general direction, the major duties of the position include, but are not limited to, the following in support of OPHD investigations:
- Investigate complaints filed for sexual misconduct, sexual harassment, gender-related violence including stalking, dating and domestic violence, and any protected class discrimination, harassment, and/or related retaliation in accordance with CSU Executive Orders;
- Contribute to the development and maintenance of a well-documented Title IX investigation process, which includes the delivery of a comprehensive Investigation Report after each investigation. Reports can include, but are not limited to, a summary of the allegations, the investigation process, the preponderance of evidence standard, a detailed description of the evidence considered, and appropriate findings;
- Facilitate the campus early resolution process whenever appropriate and as requested by complainant(s);
- Organize, maintain and prepare reports of student complaints using third-party software such as Maxient;
- Develop and implement policies for OPHD; may also execute and recommend modifications to department campus policies and procedures;
- Continuously identify and integrate best practices in the areas of investigation and complaint resolution into knowledgebase and practice. Stay abreast of current movements and legislation pertaining to Title IX and investigations by participating in conferences, workshops, etc.

Complaint Intake and Assessment:
- Triage reports of alleged sexual misconduct and discrimination under Title IX and other non-discrimination laws, as defined by University policies;
- Oversee the complaint intake function for OPHD by conducting the intake and assessment of incoming discrimination, harassment and Title IX complaints;
- Acknowledge receipt of complaints and provide the initial response to complainants;
- Conduct other preliminary fact-finding as required to assess the allegations under applicable University policies and procedures;
- Manage the disposition and transfer of cases to Title IX Investigators to adequately resource complaints;
- Provide referrals and resources to individuals involved in the complaint;
- Identify and propose supportive measures as needed for sexual violence and harassment complaints under University Policy and submit recommendations to the Senior Director for approval;
- Monitor the effectiveness of supportive measures throughout the complaint resolution process; and develop and implement new processes as needed.
- Document and record the incoming complaints and concerns, including communication with University Responsible Employees and other third-party reporters.

Serve as Hearing Coordinator when appropriate, duties include, but are not limited to: scheduling hearings; notifying witnesses of the hearing; ensuring that the Hearing Officer is provided with appropriate materials including a copy of the report and any exhibits; coordinating videoconferencing (if necessary); serving as a liaison between the parties and the Hearing Officer on procedural matters; attends hearings and provides feedback to the Hearing Officer and Senior Director. Provide work direction to support staff and performs other secondary duties as assigned.

Duties will primarily take place in an office setting however additional duties may be performed in various locations on the Sonoma State University campus and throughout the county and state of California, including working both indoors and outdoors to support and participate in department and university activities and events. As an exempt employee you have some flexibility in your schedule however must be available during the regular campus hours Monday through Friday to meet the operational needs of the campus and department. The incumbent must maintain regular and acceptable attendance at such levels as is determined by the Appropriate Administrator. This position will require occasional travel, by automobile or airplane, and overnight stay to travel to trainings and meetings off campus.

This position requires a minimum of 3 years of related experience, including progressively responsible and applicable management and/or supervisory experience. Bachelor's degree, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. Master's or other relevant advanced degree preferred. Higher education experience highly preferred. General knowledge and understanding of Title IX and other government regulations including, Title V and FERPA as well as nondiscrimination laws, due process protections as they apply to Student Conduct proceedings, the Clery Act and Violence Against Women Act (VAWA) is highly preferred. Experience in the areas of conflict resolution, problem solving techniques, trauma informed interviewing and investigating is preferred. Intermediate to advanced proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, word processing, databases and presentation programs, Maxient Conduct Manager, and PeopleSoft preferred.

The incumbent must demonstrate integrity and sound judgment in performing duties with the ability to manage highly sensitive and confidential information; possess the ability to supervise the work of staff and recommend appropriate personnel actions; be able to apply strong problem solving and conflict resolution skills and train and evaluate performance, taking corrective action as needed; deal with stressful situations while maintaining composure; and contribute to a collaborative environment utilizing exemplary communication and problem solving skills as necessary. The incumbent must possess the ability to analyze information, evaluate results, and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity; the ability to write concise, logical analytical reports to convey complex issues; ability to maintain neutrality and work under stress; ability to work as part of a campus' wide community to resolve complaints in a neutral and sensitive manner and the ability to read and interpret complex legal documents to evaluate their impact on University policy and procedures. Must have strong analytical and organizational skills and the ability to manage multiple projects and competing priorities simultaneously, adjusting quickly to changes needed on a daily basis. Must have strong and effective interpersonal skills and the ability to listen well and demonstrate sensitivity to and respect for individual needs. Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must also possess the ability to operationalize sustainability concepts (economy, society, environment) into all aspects of performing job duties.

The duties of this position may include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate may be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Application Process
Please visit to apply to this position, materials submitted with your application will not be returned. For questions related to the application process, please reach out to Human Resources ( - 707.664.3100).

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The ADA Coordinator is available at 707.664.2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Other Information
Equal Employment Opportunity: The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State University
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 9,000 students located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at; Annual Campus Housing Fire Safety Report is available at

California State University
Office of the Chancellor

Keywords: The California State University, Rohnert Park , Investigation & Intake Manager (Administrator I), Executive , Rohnert Park, California

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