Night Auditor - Part Time
Company: The Marcus Corporation
Location: Rohnert Park
Posted on: May 5, 2021
POSITION PURPOSE:Overseeing all Front Desk Operations during the
overnight shift while posting and balancing all hotel payments for
the day prior. ESSENTIAL FUNCTIONS: Greet guests and check them in
and out. Make appropriate selection of rooms based on guests'
needs. Use computer system to input & retrieve information,
communicate guest requests/ complaints, and post transactions. Post
and balance revenues, payments, and credit card transactions daily.
Follow checklist to ensure the systems are correctly reset for
operations the following day. Work with accounting to ensure that
balancing, reports, etc are completed correctly. Effectively deal
with internal and external customers. Some of whom will require
high levels of patience, tact, and diplomacy to defuse anger,
collect accurate information and resolve conflicts. Inform
supervisor of issues for further follow up. Provide answers
regarding Madison area, restaurant information and hotel services
via telephone, in person, or through hotel messaging system.
Maintain an accurate bank count while handling cash, credit cards,
and checks. Answer guest requests for items, and deliver items to
rooms if needed. Perform additional duties or projects as assigned.
POSITION REQUIREMENTS: Ability and willingness to work 3rd shift.
High School diploma or equivalent required. Strong math skills
required. Must have the ability to produce high quality accurate
work consistently and on time. Accurately balance work daily totals
of hotel. Strong customer service and communication skills
required. Ability to stand and move throughout the front office and
continuously perform essential job functions. Ability to read,
listen, and communicate effectively in English, both verbally and
in writing. Ability to access and accurately input information
using a moderately complex computer system. Hearing and visual
ability to observe and detect signs of emergency situations.
Keywords: The Marcus Corporation, Rohnert Park , Night Auditor - Part Time, Accounting, Auditing , Rohnert Park, California
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